Execution, the biggest challenge for visual merchandising

La ejecución, el reto más grande para el visual merchandising


It's almost 11:00 am and the store is about to open its doors, everything must be in its place and placed as planned, nothing out of place.

This sounds logical and simple in a work meeting, but in reality, many people are involved, all of whom must have the same "chip" as the entire team, a mentality that the impact of having the store ready by a certain date and time is fundamental.

Therefore, all actions must be combined with a single goal: to ensure that the client understands what we want to convey with the collection or product launch.

That's why, from my visual perspective, I'm listing these practical tips for you to implement in your organization.


Stock to receive. It's the key element of the display, having prior knowledge of the quantities of pieces, as well as their variants, that will be received in the store. This ensures that the impact in the store is what the entire team envisioned.


Furniture available. You need to know how far the furniture you have will cover your display needs, or perhaps it's time to consider redesigning your existing furniture.


The surprise factor. You should always make room for a positive surprise for your customer. Create a memorable detail so they might not remember every item from the launch, but they'll remember the details that surprised them. This could be with the POP material or a stylish piece on the mannequins that helped reinforce the main concept.


Store guidelinesJust like instructions for assembling a Lego brick, so should the instructions provided by the stores. If you need a folding detail: explain it. If you need an item to go first: explain it. If you want a mannequin dressed a certain way: explain it. It's important to remember that our team is often 100% visual, so this guide should be more graphic than written.


Anticipate what is going to happenNot everything in stores is rosy, so we must be mindful of what we need to improvise, from the simplest to the most complex. For a garment to reach a store, it must go through many people and processes, and some parts may break down or fail. But always be clear in advance that everyone involved must be informed so they know what to do.


Timming. This concept should be ingrained in everyone. There's no sale without merchandise, but even more so, there's no impact with a complete merchandise.

As we mentioned in the previous point, the client only sees the tip of the iceberg formed by having a store ready and a collection displayed. Simply put, the execution of what was planned will always be the priority of the visual and operations teams; no one is more responsible for ensuring that things are well explained in the stores than those involved in execution. From a numerical perspective, operations, design, logistics, purchasing, and visual create a chain that must be clearly defined, and everyone must be familiar with it in order to react.

 

DESIGN AND INNOVATION in retail: When the investment returns

DISEÑO E INNOVACIÓN en el retail: Cuando se retorna la inversión

The trend in physical stores is changing, and now there are stores without warehouses and we are increasingly seeing smaller but profitable stores.
What size is the ideal store? 1,500 m2 or 500 m2? The trend is to optimize space to achieve sustained and consolidated expansion, smaller checkouts, employees with mobile devices for off-site payment, etc. All of this is wrapped up in a strong application of design and adaptation to constant change.

In terms of store concepts, we see lightweight furniture that can carry a larger quantity of garments or items, optimizing costs from the design perspective, modular walls that grow and shrink according to the store's architecture and stock, allowing the store to renew itself daily, creating a dynamic sales floor.

Light, striking stores with a brilliant lighting system and no wasted space. Visual merchandising teams work overnight while the store is closed, completely changing the sales floor, constantly offering customers a fresh look.

Window displays and advertising have become much more focused and targeted, implementing new, more dynamic and effective elements such as digital screens, replacing old resources like billboards. The development of digital applications and strategies offer new possibilities for optimizing resources.

It's important to view these improvements and new practices as an investment that can have a medium- to long-term impact on reducing operating costs, improving customer experience, optimizing inventory management, and generating valuable information for business planning and management.

Experiencia de compra // Un wow en cada visita

Experiencia de compra // Un wow en cada visita
IM Magazine 10 // Experiencia de compra

When the product is the memory of an incredible experience, making a whole of small details leads us to know the essence of a brand

The dynamics at the point of sale have changed. In traditional sales, the product was placed in front of the customer, and if they had a latent need at that moment, a purchase was triggered, in a linear fashion with no return.

Now the process is circular, experiencing the new stage of "inspiration," then triggering the "offer/sale" to continue with the "post-sale" service, allowing the latter to feed the "inspiration" service to continue the process constantly, always in motion.

INSPIRATION. At this stage, we must provide all the necessary means for the customer to acquire the necessary information about our product, such as blogs, social media, video blogs, landing pages, etc., so that when the customer searches for inspiration, they find a favorable environment to continue to the next stage.

OFFER/SALE. Once a customer has a specific product in mind and confirms that we're the right choice for their purchase, they head to our store. That's why it must be dressed to the nines to attract attention and confirm that we're what they need.

POST- VENTA. In this section, we can differentiate ourselves from the competition. Many brands neglect this stage, worrying more about the initial stage and the purchase than about knowing what happened to the product we sold in the long term, whether it met expectations and was what was expected.

Closing this loop helps us build customer loyalty and encourage return visits.

EXCEED CUSTOMER EXPECTATIONS,
NOT JUST SELL

Intermoda #IM65 // Conference "The Retail Decalogue"

Intermoda #IM65 // Conferencia «El Decálogo del Retail»
Captura de pantalla 2016-06-17 a las 1.42.32 p.m.

It's always a pleasure to spend time with the people at INTERMODA. Now, in their #IM65 broadcast, we'll be able to address a different perspective on visual merchandising with our talk "The Retail Decalogue," given by Pablo Román. This practical and easy-to-understand talk will focus on offering ideas and concepts that can be applied in stores the next day.

Find event information and details at:

https://www.facebook.com/events/994844437298075/

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